If we cancel (example: weather/technical issues)  -> we refund 100% and we will try to come up with suggestions  to "save" your day or try to reschedule if possible.

If you cancel...... and let us know*:

• 48 hours is a reasonable amount of time for us to get alternative bookings.  So Up to 48hrs in advance -> we refund 100%.

• Up to 24hrs in advance -> we refund 50%  ( in other words you pay 50% of the total trip rate) . But if we manage to fill up your seats we refund 100% since we do not want to earn extra money out of your cancellation

Less than 24 hrs in advance we charge 100% of the trip rate. But if we manage to fill up your seats we refund 100% since we do not want to earn extra money out of your cancellation

*NO SHOW without letting us know in advance -> we will charge you 100%

Weather issues: We will always brief you about the actual weather/seas-conditions before we start the trip. We tell you if it is doubtful and you can step out and refund 100% .

If you are on a cruise ship and the ship changed the itinerary or arrival/departure times or the ship cannot dock.  If possible we reschedule the excursion with you. If not we refund 100%

To limit the loss for both parties at cancellations -> communication is the answer.

In case of doubtful weather/sea conditions we will inform you about the conditions and at any doubt if these should be OK for you you can back out and we refund.